Support

Online Documentation for all of Baamboo Studio’s Weebly Themes and Weebly Templates

Just leave a question, we will try our best to answer it as soon as possible.

If you can’t find the answers you need, all you have to do is make a question. Simply fill out the “Submit a ticket”.

Support Policy

Support Channels

Baamboo Studio only provides theme-related support via email.

Bug Fixing

We commit to fixing all Weebly template bugs as quickly as possible once they are made known to us. We can fix bugs within 24 – 48 hours. After that, we will update the core Weebly theme package.

Definition of modification support

If you want some modification assistance, which only requires us to publish a couple of lines of code, we will be willing to help you. If, however, your query requires more than that amount of code to be published and you don’t have the skills to implement it yourself, you would then need to use our Theme Tweak service.

Extent of our support

We only cover support for our Weebly themes and Weebly templates, and can’t give general Weebly support that isn’t related to our Weebly themes. For general Weebly support, please refer to http://help.weebly.com.

Actual Customer Reviews

And that’s just a few

BaambooStudios provides excellent themes only surpassed by their service. I had a complex CSS issue and they is resolved it quickly and professionally

Jade

We have always received fantastic support from the guys at Baamstudio, particularly as we tend to push the boundaries of Weebly Templates.

Paul Scott

Baamboo Studio’s weebly templates look great, and the after sales service is fantastic!

Steve Bristow

I found this Weebly VOUS theme that had the look I wanted. I customized it, but I needed support on some items which they took care of right away!

Meg Larson

The best part about the theme is how clearly the CSS is labelled for most customization. Anything that I couldn’t do, Bamboo support helped me do it.

Jim

Great Service. They helped me modify the theme I purchased. Template looks and works great. Thanks.

SL

Quality of layouts and ease of making them your own is so easy and straight forward! Worth the price and you get awesome customer service!

Liz Volz

When I want a professional Weebly website with more options for customization, I always use themes from Baamboo Studio. Their support is unrivaled.

Kevin de Laplante

Vous is a great layout. I love how they’ve added little notes in the html/css back end which helped me to identify where to make my changes.

Jessica

Baamboo not only has great themes but stands out where it counts, Service. They went beyond my level of expectation when I asked for help. Txs guys.

Steven

Baamboo takes your site to the next level of beauty and function. With excellent documentation and support, they make it easy for even the novice.

Debi Bodett

I bought the Anthem theme and installed it for a client of mine, and we both love the theme! I had a small glitch with the contact form, but support jumped right in and fixed it in a timely manner. Thank you for the awesome support and great Weebly themes that you provide!

Crystal McLain

Quang, thank you for your excellent support. Please feel free to share the abundance health center website to help give others ideas on how to use your themes. http://www.abundancehealth.center

Michelle Peters Spivach

Not only are their themes professional and user-friendly, Baamboo studio’s support is fantastic. Quang is very responsive to any issue that needs troubleshooting. My multiple inquiries were resolved by the next day (at the latest).

Kate

I was able to build an amazing looking site with baamboos vous theme. We often have customers tell us how cool our website is! Thanks to Quang too – he’s super smart and you can tell he has plenty of experience.

Dylan

Really enjoy working your templates! I have built two websites in two weeks for clients and everyone is pleased.  Great turnaround time on your help when needed.  Thank you!

Kim H

I’ve really appreciated all the after sales support Baamboo Studio have provided me when working with the templates. Having used 3 now, I can honestly say they are easily adaptable for customising to suit ones own brand.

Christine Duchenne

As a small business unable to afford professional web developers, and who’ve tried a number of DIY site-building solutions, we are so pleased to have found Baamboo Studio’. The templates are great and, most importantly, the client service so essential to getting the most from our investment is superb!

Nick Kelvin

The Serene theme by Bamboo Studios is a great looking product at a great price. In addition, we had to submit a help ticket with a problem that we encountered, and the problem was fixed in a timely manner.

Aaron

The professional theme TheEra made by Baamboo Studio has been an useful help to create a beautiful website using the Weebly platform, thanks to its additional tools available to.

Fabio Pin

Being more skilled with ceramics that with digital products we asked the help of the team Baamboo Studio to customize the website.Their help was timely and very effective. Within hours, our website had a beautiful new look!Thanks Quang.

Nicoletta Biglia

BaamBoo Studio made a huge difference in the appearance and functionality of my organizations website! Great template selection, great pricing and superior customer support.

Tom Lynch

Baamboo Studio makes web design so simple. With their premium templates, I can create a stunning, user-friendly, and competitive website with barely any cost and time to me.

Elisha Bendele

Definitely a nice range of layouts, nothing too alike and every theme has its own style. No problem installing and everything went smooth, will definitely continue to purchase themes from Baamboostudio.com You guys are awesome!

Jorge Casanova

It was very easy to import the Rajaz template to my existing 70+ page website. The new look is stylish, professional and user-friendly. I never though that a persistent sidebar was possible in Weebly. Support from Baamboo is excellent. I would highly recommend their services and templates.

Petros Chatzipantazis

I must admit I am amazed by the level of your company’s customer service, it has without doubt been astounding. Thanks so much for doing this, I will definitely be recommending your services to friends and family.

John Maniatopoulos

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